Shipping & Returns
At Slipmatworld, we want your order to arrive safely and in perfect condition. Below you'll find everything you need to know about our shipping, delivery and returns process.
Shipping
Where do we ship to?
We ship to customers across the UK and internationally. Available shipping destinations and delivery options will be displayed at checkout.
If you cannot see your country listed or have a specific shipping request, please get in touch with us and we'll be happy to help.
How long will my order take?
Delivery times can vary depending on the product you have ordered and your delivery location.
Ready-made slipmats
Orders for stock items are normally processed and dispatched within 2-5 working days.
Custom printed slipmats
Custom and personalised products are made specifically for your order. Production times may therefore be longer than for ready-made products. Please check the individual product page for the latest estimated production and dispatch time.
Once your order has been dispatched, delivery times will depend on the shipping service selected at checkout.
Shipping costs
Shipping costs are calculated at checkout and may vary depending on:
- Your delivery address
- The size and weight of your order
- The delivery service selected
- Whether your order is being delivered within the UK or internationally
Any applicable shipping costs will be clearly displayed before you complete your purchase.
Tracking your order
Where a tracked delivery service is selected, you will receive tracking information once your order has been dispatched.
Please note that tracking updates are provided by the delivery carrier and may take a little time to appear after your parcel has been collected.
International orders
International customers may be responsible for any customs duties, import taxes or other charges applied by their country. These charges are outside of our control and are not normally included in the price of your order unless clearly stated at checkout.
Returns
Changed your mind?
If you've purchased a standard, non-personalised item and have changed your mind, you may be entitled to return it in accordance with your statutory consumer rights.
To request a return, please contact us within 14 days of receiving your order. We'll provide instructions on how to return your item.
To be eligible for a return, items should be returned in their original condition and, where possible, in their original packaging.
Custom and personalised items
Custom, personalised and made-to-order products are created specifically for you.
For this reason, we are generally unable to accept returns or offer refunds for custom-made items where:
- The item has been produced correctly in accordance with the approved or submitted artwork
- You have changed your mind
- An incorrect size, design or artwork was submitted by the customer (however when we process your artwork we will endeavour to advise of any artwork issues).
This does not affect your legal rights if an item is faulty, damaged or has been supplied incorrectly.
Faulty, damaged or incorrect items
We're sorry if there is a problem with your order.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible. Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, where relevant
We will investigate the issue and work with you to provide an appropriate resolution.
Return postage
Unless an item is faulty, damaged or incorrect, the cost of returning an item is normally the responsibility of the customer.
We recommend using a tracked or insured postal service when returning valuable items, as we cannot accept responsibility for returns that are lost or damaged during transit.
Refunds
Once we receive and inspect your returned item, we'll let you know the outcome of your return request.
Where a refund has been approved, it will be issued to the original payment method. Please allow time for your payment provider to process the refund.
Important Information
Please contact us before returning any items so that we can provide you with the correct return instructions.
Nothing in this policy affects your statutory rights.
Need Help?
If you have any questions about shipping, delivery, returns or your order, please get in touch with the Slipmatworld team.
We're always happy to help.