Privacy Policy
Last updated: 31.08.26
Slipmatworld respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Slipmatworld ("we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Slipmatworld is the data controller responsible for your personal information.
Business name: Slipmat World
Trading name: Slipmatworld
Address: 33-34 Viaduct Road, Chelmsford, Essex, CM1 1TS
Email: slipmats@getcustomised.co.uk
Website: slipmatworld.com
If you have any questions about how we use your personal information, please contact us using the details above.
2. What Personal Information We Collect
Depending on how you interact with Slipmatworld, we may collect some or all of the following information:
Information you provide when placing an order
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment and transaction information
- Order history
- Products purchased
Payment card details are normally processed securely by our payment providers rather than being stored directly by Slipmatworld.
Information you provide when contacting us
If you contact us by email, telephone, contact form or another method, we may collect:
- Your name
- Contact details
- The contents of your enquiry
- Information you choose to provide to us
Custom artwork
If you order a custom slipmat, you may provide artwork, photographs, logos or other files.
We use these files solely for the purpose of processing and producing your custom order and providing the service requested.
You should only upload artwork that you have permission to use.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited
- Products viewed
- Referring website
- Date and time of visits
- Website usage information
This information may be collected through cookies and similar technologies.
3. How We Use Your Information
We use your personal information for purposes including:
- Processing and fulfilling your orders
- Taking payment
- Delivering your products
- Producing custom orders
- Communicating with you about your order
- Responding to enquiries
- Providing customer support
- Managing returns and refunds
- Maintaining and improving our website
- Preventing fraud and protecting the security of our website
- Keeping appropriate business and financial records
- Complying with our legal and regulatory obligations
Where you have chosen to receive marketing communications, we may also use your information to send you information about Slipmatworld products, new designs, offers and promotions.
4. Our Lawful Bases for Using Your Information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
We need to use certain information to process and fulfil your order and provide the products or services you have requested.
Legal obligation
We may need to process and retain certain information to comply with legal, accounting, tax or other regulatory requirements.
Legitimate interests
We may use information where it is reasonably necessary for our legitimate business interests, such as improving our website, preventing fraud, maintaining website security and managing our business.
We will only rely on legitimate interests where those interests are not overridden by your rights and interests.
Consent
Where required, we will ask for your consent before using your information for certain purposes, such as particular marketing communications or non-essential cookies.
Where processing is based on consent, you can withdraw your consent at any time.
5. Marketing Communications
If you sign up to receive marketing from Slipmatworld, we may use your email address to send you information such as:
- New slipmat designs
- Special offers
- Promotions
- Product updates
- Slipmatworld news
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not affect important transactional communications relating to your orders.
6. Cookies
Our website uses cookies and similar technologies.
Cookies are small files placed on your device that help websites function, remember preferences and understand how visitors use the website.
We may use cookies for purposes including:
- Keeping the website functioning correctly
- Remembering items in your shopping basket
- Processing purchases
- Remembering customer preferences
- Understanding website traffic and usage
- Improving our website
- Measuring the effectiveness of advertising and marketing
Some cookies are essential for the operation of our website, while others are optional.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie settings or through your browser settings.
7. Shopify
Our online store is powered by Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide ecommerce functionality.
When you use our website, Shopify may process personal information on our behalf in accordance with its own privacy practices.
You can find further information about Shopify's privacy practices on Shopify's website.
8. Payment Providers
Payments made through our website may be processed by third-party payment providers.
These providers may collect and process payment information in order to securely process your transaction and prevent fraud.
We do not normally have access to your full payment card details.
The payment provider used for your transaction will process your information in accordance with its own privacy policy.
9. Delivery Companies and Service Providers
To fulfil your order, we may need to share relevant information with trusted third parties, including:
- Delivery and postal companies
- Payment providers
- Shopify and ecommerce service providers
- Website and technology providers
- Email and marketing service providers
- IT and security providers
- Professional advisers where necessary
We only provide information that is reasonably necessary for the relevant service to be carried out.
10. Custom Artwork
When you submit artwork for a custom slipmat, we may need to store and process the artwork in order to manufacture your order.
Your artwork may be accessible to members of our team and trusted production partners where necessary to fulfil your order.
We do not normally use customer artwork for marketing purposes without permission.
You are responsible for ensuring that you have the necessary rights and permissions to use any artwork, photographs, logos or other material you submit.
11. International Transfers
Some of the companies and service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.
This may include using appropriate contractual safeguards or relying on an adequacy decision where applicable.
12. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information depends on factors including:
- The type of information
- Why we collected it
- Whether we have an ongoing relationship with you
- Legal, accounting or regulatory requirements
- Whether we need the information to deal with a complaint, dispute or potential legal claim
When information is no longer required, we will securely delete it or anonymise it where appropriate.
13. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain types of processing
- Ask for your information to be provided in a portable format in certain circumstances
- Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise one of your rights, please contact us using the details provided above.
15. How to Make a Data Protection Request
To make a request regarding your personal information, please contact:
Email: slipmats@getcustomised.co.uk
Please provide enough information to allow us to identify you and understand what you are requesting.
We may need to verify your identity before providing information or making changes to your personal data.
We will deal with your request in accordance with applicable data protection law.
16. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other services.
If you follow a link to another website, that website will have its own privacy policy and terms.
We are not responsible for the privacy practices or content of third-party websites.
17. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children for the purpose of creating accounts or marketing to them.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will always be published on this page.
We recommend checking this page occasionally to make sure you are aware of any changes.
Last updated: 31.08.26
19. Complaints
If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO provides information about data protection rights and how to make a complaint.
You can find further information on the ICO website.
20. Contact Us
If you have any questions about this Privacy Policy or how Slipmatworld handles your personal information, please contact us:
Slipmatworld
J Smith t/a Slipmat World
33-34 Viaduct Road, Chelmsford, Essex, CM1 1TS
Email: slipmats@getcustomised.co.uk
Website: slipmatworld.com